Booking & Cancellation Policy
A $50 booking fee is required to secure your appointment. This fee will be applied towards your session.
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule. If you cancel with more than 24 hours’ notice, your booking fee will be fully refunded. If you cancel within 24 hours, the booking fee will be retained to cover the late notice.
Privacy Policy
AJAE Wellness Pty Ltd trading as Alchemy Acupuncture Studio is committed to protecting your privacy and ensuring that your personal information is handled with care and in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).
You can find more about these principles at the Office of the Australian Information Commissioner: www.oaic.gov.au
1. What Personal Information We Collect and Why
Personal Information refers to details that identify you. This may include:
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Name
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Address
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Email address
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Phone number
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Other contact details
We collect this information through:
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Consultations (in person, phone, email)
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Our website: www.alchemyacupuncturestudio.com.au
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Social media, public sources, or referrals
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Cookies and analytics tools
We use this information to:
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Deliver acupuncture and wellness services
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Communicate with you about appointments, services, or updates
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Share relevant content or promotions (you may unsubscribe at any time)
When collecting your details, we’ll always explain how we intend to use them when appropriate.
2. Sensitive Information
Sensitive Information may include:
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Health history or treatment notes
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Racial or ethnic background
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Religious beliefs
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Association memberships
We will only use this information:
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For the purpose it was provided
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For a closely related, relevant reason
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With your consent
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If required or authorised by law
3. Third-Party Information
Where practical, we’ll collect information directly from you. If we receive information about you from a third party, we’ll take reasonable steps to inform you and ensure it’s handled responsibly.
4. Disclosure of Personal Information
We may share your personal information:
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With your consent
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When required or permitted by law
We never sell or trade your data.
5. Data Storage and Security
We store personal information in a manner that protects it from loss, misuse, or unauthorised access. When no longer needed, we will securely destroy or de-identify it. However, treatment records may be retained for at least 7 years in compliance with professional obligations.
6. Accessing or Updating Your Information
You are entitled to access and update your personal information. To request access or corrections, please contact us in writing.
We may ask for identification to ensure your information remains secure. There is no fee to request access, though administrative costs may apply if you request a physical copy.
7. Keeping Your Information Up to Date
To ensure the best care, it’s important that your information is current. Please let us know if anything changes so we can update our records accordingly.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website: www.alchemyacupuncturestudio.com.au
At Alchemy Acupuncture Studio, we believe that true healing happens in a space where everyone feels safe, seen, and respected. We are deeply committed to fostering an inclusive environment for all clients, staff, and community members—regardless of gender, sexuality, race, ethnicity, age, ability, background, or identity. We honour diversity not only in who we serve, but in how we serve. Our approach to care is grounded in compassion, curiosity, and cultural awareness, and we are dedicated to providing equitable, non-discriminatory healthcare that values the unique life experience of every person.
We acknowledge:
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The social and cultural determinants of health impacting First Nations peoples
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The systemic barriers, including racism and discrimination, that continue to affect access to care and life expectancy
We are committed to both grassroots and systemic change—advocating locally and nationally while also working alongside community organisations to uplift Indigenous voices and knowledge in health.
Our Commitment to Equity in Healthcare
To ensure our practice remains inclusive, accessible, and continuously evolving, we commit to:
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Seeing diversity, inclusion, and equity as integral to our mission and community impact
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Supporting the self-determination, informed consent, and autonomy of every individual in their health journey
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Dismantling inequities within our own systems, policies, and care models
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Reflecting on and addressing unconscious bias that can interfere with inclusive healthcare
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Understanding how systemic barriers affect access, and working to reduce those barriers with compassion and accountability
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Practicing transparent, respectful communication in all interactions
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Dedicating ongoing time and resources to learn, unlearn, and better support the communities we serve—including trans and gender diverse people, and First Nations peoples.
At Alchemy Acupuncture Studio, inclusion isn’t just a value—it’s a practice. We’re here to walk alongside you with care that reflects who you are.